By using drive-bys’ whenever possible, we gain information prior to surveillance which allows us to use a narrower time range and attend on more occasions with the same budget. If that is not effective and our pre-surveillance resources do not assist, it is imperative to be in contact with the client immediately. If there are upcoming appointments, we wait for those opportunities as people are more likely to remain out once they have departed. If there aren’t any upcoming appointments, we continue with further drive-bys as sometimes opportunities present themselves. In the event things are still not working out, we make further surveillance attempts past the budgetary limits as a good-faith gesture. On the very rare occasion they are still in active, we look for claimant or their family member birthdays as people are much more likely to be active.